back up copia de seguridad
Posted on / in Help

How to backup your emails


In this article, we explain how to backup your emails before doing a server change.

What do you need?

  • Your email account access information
  • An email client (we recommend Thunderbird)


  1. First, download the email client and install it.
  2. Open the email client to set it up.
  3. Click on File > New > Existing email account.
  4. Type your Name, Email address and Password.
  5. Click Continue.
  6. Make sure you select POP3, in order to keep the copy of your email on your computer.
  7. Click Done.
  8. This step is very important: click Edit > Properties. On the left sidebar, make sure to open the right email account. This should be the one you want to edit. Now click Server configurations.
  9. Make sure that the settings look like the screen below. With the option Leave messages on server checked.
  10. Now you are ready to download the messages. Click on File > Get new messages for > All accounts.
  11. Once you have that downloaded, get in touch with your Plaf representative to start the server change.

Once the server was changed, it is time to upload the email backup to the new server.

Repeat steps 1 to 5 from above.

  1. This time, click the option IMAP on step 6.
  2. Click Done.
  3. Now, you have to select all the messages from the previous account (POP3) and drag them to the new account (IMAP).

Leave a Reply